Privacy Policy
At Coral Torque Performance, located at Pasir Panjang Drive 5, Singapore, 126800, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, our online platform, or use our services related to engine tuning, performance upgrades, ECU remapping, dyno testing, and custom exhaust systems.
Information We Collect
We collect various types of information from and about users of our online platform, including:
- Personal Identifiable Information: This includes information such as your name, email address, phone number, and any other contact details you voluntarily provide when you make an inquiry, request a quote, book a service, or sign up for our newsletter.
- Vehicle Information: When you inquire about our services, we may collect details about your vehicle, such as make, model, year, and registration number, to provide accurate service information and quotes.
- Technical Data: Information like your IP address, browser type, operating system, referring URLs, device identifiers, and how you interact with our online platform. This is collected automatically through cookies and similar tracking technologies.
- Usage Data: Information about your browsing actions and patterns on our site, including pages viewed, time spent on pages, and dates/times of access.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To process your inquiries, fulfill your service requests for engine tuning, performance upgrades, ECU remapping, dyno testing, and custom exhaust systems, and to communicate with you about your appointments and services.
- To Improve Our Services: To understand how our online platform is used and to analyze trends, which helps us enhance user experience and optimize our service offerings.
- Communication: To respond to your comments, questions, and requests, and to send you administrative information, technical notices, updates, security alerts, and support and administrative messages.
- Marketing: With your consent, to send you promotional communications about new services, special offers, or other information we think you may find interesting.
- Security: To protect our online platform against security threats, fraud, or other malicious activity.
- Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties without your consent, except in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or servicing you, such as payment processors, analytics providers, or marketing services. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our online platform of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or submit your personal information. These include using secure servers, firewalls, and encryption. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. Your rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them to understand site usage, personalize content, remember your preferences, and improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online platform.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected Personal Information from a child under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- By phone: +6589909843
- By mail: Pasir Panjang Drive 5, Singapore, 126800